Featuring Keynote Speaker
Chad Trosper, Tower Hill Insurance

Track 1 – General 1
Track 2 – Property
Track 3 – Flood
Track 4 – General 2
Track 5 – Auto
Track 6 – Technology
Track 7 – Carrier Certification

Sunday, January 23, 2022

2:00 – 5:30 pm - Registration

5:30 – 7:00 pm - Welcome Reception

Monday, January 24, 2022

7:00 am – 5:00 pm - Registration

8:00 -9:30 am - General Session with Keynote Speaker Chad Trosper, Tower Hill Insurance

9:30 am – 5:30 pm - Exhibit Hall Open

9:30 – 10:00 am - Refreshment Break in Exhibit Hall

10:00 am – 12:00 pm - Education Sessions

Track 1 – “Contents” – It’s Personal – Debora Johnson and Charleen Hoskins, Contents Adjuster Team

Contents claim handling requires a higher skill set. There are a lot of moving parts. Building trust with the policyholder for the adjuster starts at the initial contact. The damage report, in the beginning, captures damages to personal property and how they were damaged.

Track 2 – Business Income – George Burgee, Johns Eastern

An overview of the coverage impacting Business Income Coverage.  A quick review of Covid analysis as well as how to adjust a business income claim for a short period of restoration, including an analysis of the information required to adjust the claim accordingly.

Track 3 – Introduction to Flood Adjusting – Craig Fowler and Wendy Strow, CNC

Introduction to flood adjusting. Skills and options in the flood space. Expectations of a Flood Adjuster. What is the FACP?

Track 4 – Ethics for Insurance Professionals – Terry Sutton

 This course will offer a unique approach to the notion of insurance ethics. It takes a personal approach to ethics rather than a legal approach and will help insurance professionals focus on how understanding their own perspectives, personalities, and personal frameworks can be vital in successfully navigating the challenges of working with all types of people and situations. By honestly evaluating their personalities, experiences, and blind spots, they are more apt to fulfill their requirement to comport themselves ethically. Because ethics is not just what you do, it is what you are.

Track 5 – Introduction to Automotive Damage Appraisal – Peter Sheehan, IADA 

This course will serve as an introduction to automotive damage assessment for other claims professionals who are looking to branch out into the field of auto claims. Topics will include the basic inspection process, key pieces of data for automotive claims, basic automotive part identification, and common vehicular damage archetypes. This is an introduction to the Advanced Auto Damage Analysis track presented by IADA, in the Independent Auto Damage Appraisers association.

Track 6 – Software Tools to Enhance Claims Processing – Dean Tullis, Voice Products, Inc.

We offer a unique app that allows the claims representative or the claimant to video record the claim damage with the ability to mark spots within the video with comments. They also have the ability to take pictures with this app or record an interview that can not be changed (court-ready). The app then uploads all the information to the secure  Amazon AWS cloud. This is organized in SQL spreadsheet that can be searched. Have also developed speech recognition for insurance to speed up documentation.

10:00 am – 5:00 pm

Track 7 – Big Red Carrier Certification – Laurie Doucet, State Farm

Certification classes for Big Red Carrier. Property class is 2 days and Auto class is 1 day. At the end of the class there will be a certification test which will result in Certification to work Property and Auto for this carrier. All study material and test will be provided. No laptop or special equipment is needed by the participant. You must be present during the entire class to participate in the certification test.

12:00 – 1:30 pm - Lunch & Learn – Sponsored by Pilot and presented by Greg Stokes, Pilot

The Pandemic has Changed Adjusting – Are you Ready?

2020 and 2021 changed the industry.  What was once a march toward bigger inside operations with hundreds of adjusters working in client buildings, changed in a matter of days in 2020.  And many of those changes are here to stay and more are coming.  Does this mean more field opportunities, WFH, or a combination of both?  How do you get ready and be prepared for the changes in 2022?  We will have the answers!

1:30 – 3:30 pm - Education Tracks

Track 1 – Elements of Liability – Tinecia Johnson, IA Path

This presentation is a breakdown of coverage and the elements of liability. We will explore topics on types of negligence, how to complete a liability investigation, and a file calibration if time permits.

Track 2 – Overcoming Challenges in Desk Adjusting – Jim Chaney, Haag Education

This session addresses challenges faced by desk adjusters handling property claims and offers practical, real-world solutions to those problems.  Desk adjusters must make decisions based solely on what is contained in a file.  How does a desk adjuster make the best possible decisions?  This session will provide the desk adjuster with valuable tools and will discuss the advantages and limitations of those tools, including the use of drones.

Track 3 – Writing a Flood Narrative – Craig Fowler, CNC Catastrophe

How to write a narrative that will get approved the first time. 

Track 4 – Female Adjuster Roundtable – Tevian Rose, Independent Adjusters

This session will cover topics impacting women in the adjusting field, handling challenging individuals, tips and equipment to protect yourself, optimal clothing on the job, deployment checklists, and social media.

Track 5 – Best Practices for Evaluating Total Loss Vehicles – Darren DiMaria and David DiMaria, DCI Solutions

With best practices for evaluating total loss vehicles, the process of the personalized hands-on approach ensures that all options, equipment, upgrades, and refurbishments are verified on both the loss vehicle and those used for comparisons. 

1:30 – 5:30 pm

 Track 6 – Xactimate - Fundamentals & Proficiency – Bruce Authement, Legion Claims

This half-day session will teach the new adjuster how to navigate Xactimate, how to use sketch tools, the estimate tree, search, and line-item entry. If you are new to adjusting, don’t miss the opportunity to learn the basics of Xactimate, which is the most widely-used estimating platform in the industry from an Xactware Certified Trainer.

3:30 – 4:00 pm - Refreshment Break

4:00 – 5:30 pm - Education Tracks

Track 1 – Valuable Contacts – Kimberly Mance, Insurance Subject Matter Experts

This session will explain why a VIC is important for the adjuster as well as the insured. It provides input from a litigation perspective of what to ask during the initial contact and provides processes to complete during the VIC to ensure the conversation is beneficial at any stage of the claims handling process.

Track 2 – UBSE Class

Track 3 – Xactimate Training for the Flood Adjuster – Todd Isenburg

This class will inform and show Xactimate and how it can be used for flood claims. Different techniques, tips, and tricks will be shown to help identify Xactimate and its capabilities.

Track 4 – Tools of the Trade – Mark Pfister, Independent Adjuster

This course will demonstrate the tools that adjusters need to do their job.

Track 5 – A Simplified View of Forensic Injury Biomechanics – Mohammad Atorad, Jensen Hughes

This presentation focuses on forensic injury biomechanics. First, a simple view of biomechanics, injury causation, and injury mechanisms is provided. Then the differences between a biomechanist and a medical doctor are described. Finally, case studies from auto collisions, slip and fall incidents, etc. are discussed.

Tuesday, January 25, 2022

8:00 – 10:00 am - Education Tracks

Track 1 – Retirement Planning for Independent Adjusters 

As much as you enjoy what you do for work, you would like to retire one day! Learn about your options to create a retirement account, only available independent contractors, that will decrease your taxes and prepare you for retirement.

Track 2 – Thinking Outside of the Box: Virtual Inspecting 101 – Julia Childress, Legion Claims

Learn to prepare in advance by knowing how to use advanced technology for virtual inspecting.  Tips for thinking outside of the box to obtain the documentation needed from the inspection, focus on photos and measurements. We will complete a live virtual inspection in the classroom and open class discussion to review the final inspection report, photos, and estimate.

Track 3 – Private Flood Program - Roadmap to the Future – Wendy Strow, CNC

The difference between NFIP and Private and how to be prepared for both. Emphasis on coverage and difference between Federal and State.  Including London Market and Excess – where these fit in.

Track 4 – Insurance Adjuster Training for Evaluating Earthquake Damage – Dan Dyce, Joe Leard, and Raymond Donaldson, QA Claims

How would you like a working vacation in California? In order to be ready to get deployed to the next big earthquake in California, you need to join us for this earthquake claim handling training. This is a 1.5-hour session that will teach all the requirements needed in order to receive a California Earthquake Claim Handling certificate. This certificate is good for 3 years and this training session will take all your uncertainty out of handling earthquake claims!  Plus, what you learn will get you ready to handle an earthquake claim in any state.  

Track 5 – The Science of Collision Damage – Peter Sheehan, IADA

Following from the Introduction to Automotive Damage Appraisal, this presentation as part of the Advanced Automotive Damage Analysis track aims to build mastery in the key fields of knowledge surrounding collision damage assessment. A truly expert auto damage appraiser concerns themself not only with the presence or absence of damage but the underlying mechanical principles and chain-of-effect that cause this damage. This presentation focuses on the underlying principles of HOW and WHY collision damage occurs in the manner that it does, and how a deeper understanding of this subject can increase your ability to analyze, find, and predict damage. Topics include Crumple Zones, Material Considerations, Structural Damage Analysis.

8:00 am – 12:30 pm

Track 6 – Advanced Xactimate – Dusty Lopez, Alacrity Solutions, and Bruce Authement, Legion Claims

This session will give in-depth training on Xactimate. We will cover advanced estimating procedures, advanced sketching, and tips and tricks for the adjusters using new Xactimate features including the staircase tool, enhanced roof sketching, enhanced estimate Items, 3D estimation, arced walls, and more. The session will also explore complex building diagrams for large loss estimates in Sketch including interiors, exteriors, roofs, elevations, and building footprints.

8:00 am – 5:00 pm

Track 7 – Big Red Carrier Certification – Laurie Doucet, State Farm

10:00 – 10:30 am - Refreshment Break in Exhibit Hall

10:30 am – 12:30 pm - Education Tracks

Track 1 – Do you have 9 Lives?  Recognizing Danger after a Catastrophic Event – Erik Moore, EFI Global

This session will discuss and explain the various hazards that could be encountered by insurance personnel after a catastrophic event and help them deal with items discussed safely.  The class will cover examples of issues possibly faced through real-world examples and live class discussions.

Track 2 – Floor Wars: Flooring Materials Identification Workshop – Will Willingham, Chris Davis, Alaina Odessa, and Addison Miller, CATI

This fun, interactive, hands-on workshop teaches adjusters essential skills to accurately identify common flooring types, damage & repair vs. replace scenarios for each, plus proper installation methods for any foundation type. Our popular high-energy Floor Wars game show provides a challenging yet entertaining opportunity for adjusters to put materials knowledge to use.

Track 3 – So You Got Your First Ten Flood Claims – Mark Bruck, Rick Hill, and Stephen Nass

How to organize and process flood claims once you get them. Prepare to be a flooder, make contact, organize claims, and up to inspection.

Track 4 – Flood Commercial Claims - A Game of Strategy – Wendy Strow, Todd Isenburg

Understanding the General Property Form and all the key players required to properly handle a commercial flood claim.  The session will also include a brief introduction on how commercial claims differ from private flood claims.

Track 5 – Advanced CCC1 Estimating – Shaun Matuska, CCC Intelligent Solutions

This course will provide an advanced product demonstration of IA CCC One Estimating, including tips, tricks, and timesaving methods within the program.

12:30 – 5:00 pm - Open Exhibits Day – Includes Lunch in Exhibit Hall and Drawings Throughout the Afternoon

Wednesday, January 26, 2022

8:00 – 10:00 am - Education Tracks

Track 1 – Reciprocal Licenses: Cracking that Nut – Melissa Britain, Jesse Gibson, and Mark Richardson, AdjsuterPro

This session will review adjuster license reciprocity between states, the benefits of reciprocity, and the value of the home state license.  In addition, we will discuss different license reciprocity (p&c, all-lines) and review DHS license reciprocity, reciprocity with CA, NY, HI, and Puerto Rico, the cost of licenses, continuing education, managing multiple licenses, tier 1 licenses, and other licenses and appraiser license reciprocity.

Track 2 – Catastrophe Response: Carrier Perspective – Vicki Fisher and Christine Wertis, North Carolina Joint Underwriting Association, and Mattew Gray, Young Moore Law

This session will explore a carrier’s perspective on catastrophe response and how it relates to independent adjusting firms and individual adjusters. We will discuss ramp-up strategies and how carriers and firms determine anticipated volume and potential impacts. It is important to understand the requirements and expectations carriers and firms may have for adjusters, such as experience level and commitment requirements. Knowing what those requirements may be and understanding their importance will aid adjusters and the carriers they represent.

Track 3 – Flood Scoping – Contents – Mike Carli, ASA

This session will explain good scoping details and notes and how to handle contents in flood claims.

 Track 4 – Empowering Female Adjusters – Dr. Karissa Thomas, Lady K Solutions, LLC

This session is to empower women in adjusting to overcome fears, limitations, and to build confidence in the day-to-day duties of the job. In this session, women will learn: How to build solid networks between adjusters, how to build a work-life balance, how to focus, manage time, and limit frustrations of the daily tasks.

Track 5 – Principles of Damage Photography – Peter Sheehan, IADA

The Advanced Automotive Damage Analysis track aims to build mastery in the key fields of knowledge surrounding collision damage assessment. This presentation focuses on the principles of taking high-quality photographs of automotive damage. Topics include The importance of high-quality photographs, photographic terminology, an overview of camera functionality, camera settings and their impact on quality, light, angle, focus, framing, narrative, photographic characteristics of different damage types, how to cope with poor photographic conditions, and finally how all of these elements come together to provide a superior appraisal and a superior final report.

8:00 am – 12:30 pm

Track 6 – Tips and Tricks for Mastering Simsol Software – Danny Sutliff, Simsol

Learn the inside Tips and Tricks of Mastering the Simsol Program. Advanced features are explained to make your estimating skills fully honed. Creating custom diagrams that will make your work product pop out and look professional. All questions will be answered including how to create and send your claims to the carrier.  

8:00 am – 5:00 pm

Track 7 – Big Red Carrier Certification – Laurie Doucet, State Farm 

10:00 – 10:30 am - Refreshment Break in Exhibit Hall

10:30 am – 12:30 pm - Education Tracks

Track 1 – Introduction to Desk Adjusting – Dana Taylor, Austin Taylor, and Lew Harpold, Creative Adjusting

To introduce the adjuster in general with the roles of both the field adjuster and desk adjuster as well as a brief overview of different insurance policies, policy terms and endorsements.

Track 2 – UBSE Class

Track 3 – Identifying Post Firm, Elevated & Basement for Flood Claims – Mike Carli, ASA

Properly identify correct ratings for structures. So coverages and underwriting issues can be addressed correctly.

Track 4 – Initial Inspection and Investigation of a Large Loss Catastrophe Claim – Andrew Rock, The Rock Law Group

This topic will cover everything you need to know relative to the initial inspection and investigation of a large loss catastrophe claim. We will cover everything the field adjuster/independent adjuster needs to do. The questions to ask, and the representations to make. We promise a lively discussion, with a receptive approach to all questions and inquiries.

Track 5 – Collision Repair Procedures – Peter Sheehan, IADA

The Advanced Automotive Damage Analysis track aims to build mastery in the key fields of knowledge surrounding collision damage assessment. This presentation provides an executive-level overview of the Collision Repair process and includes tools of the trade, body panel repair, material repair characteristics (plastic, composite, steel, aluminum, high strength steel, and other alloys), structural repairs, part-by-part repair considerations, refinishing procedures, and miscellaneous repair items. Students will walk away from this presentation with a superior ability to handle automotive claims due to having a firm grasp of the automotive collision repair process.

12:30 – 2:00 pm - Lunch & Learn

2:00 – 4:00 pm - Education Tracks

Track 1 – Understanding Desk Adjusting Part 1 – Dana Taylor, Creative Adjusting

To introduce you to the adjuster-specific information as to the expectation and duties of both the Desk Adjuster and Field Adjuster.

Track 2 – Building Basics – Anthony Edes, 123 E-Sales, Inc.

Avoiding Supplements by doing the estimates right the first time.  Importance of knowing and understanding construction systems, recognizing damage, and making decisions for a repair or replacement.   A game will be played to assist with recognizing damage to property and determining repair or replacement by looking at photos from damaged property.

Track 3 – Flood Mobile Home Claims – Danny Sutliff, Simsol

How to complete proper valuations and estimates so that the insured and the adjuster get paid correctly.

Track 5 - Appraisal Clause Handling in Auto Claims – Alex Aleksanyan, SCA Claim Services

While Appraisal Clause assignments were somewhat uncommon in the past, in the last five years, the frequency has increased significantly, up 2,000% in some states.  This session will outline why insureds evoke the Appraisal Clause in their auto policy, the steps to determine a proper valuation, the negotiation process with the opposing appraiser, the award process with the opposing appraiser, and the umpire process when the two appraisers cannot come to an agreement.

2:00 – 6:00 pm

Track 6 - Corelogic – Symbility Software Training  

4:00 – 4:15 pm - Refreshment Break in Exhibit Hall

4:15 -5:45 pm - Education Tracks

Track 1 – Understanding Desk Adjusting Part 2 – Dana Taylor, Creative Adjusting

To introduce you to the adjuster the reports, policy coverage information and insured communications for the claim.

Track 3 – How to Complete RCBAP Estimate and Penalty Forms – Danny Sutliff, Simsol

This session teaches participants how to produce RCBAP claims efficiently and prepare penalty forms without a math degree.

Track 4 – Money Management for Adjusters – Doug Hubby, IAS

Track 5 - Auto Catastrophe - Field Fundamentals and Process – Nick Napier and Kirk Nielsen, SCA Claim Services

This course is intended to provide a detailed breakdown of catastrophe services and daily processes from receipt of the first claim until finalization of the last.

Thursday, January 27, 2022

7:30 – 9:30 am - NACA Membership Breakfast Meeting

10:00 am – 12:00 pm

Track 5 – Principles of Specialty Vehicle/Heavy Equipment Claims, Jon Gironda, SCA Claim Services

This session provides an overview of all different types of Specialty Vehicle and Heavy Equipment claims to include; Exotic/Classic Cars, Motorcycles, RV’s, Marine, Heavy Trucks/Trailers, Farm Equipment, and Off-Road Construction equipment. The curriculum contains important information for not only entry-level auto appraisers and adjusters who are interested in adding specialty vehicle claims to their service offerings, but also for experienced appraisers and adjusters who want to learn more about these types of claims. The session will cover specialty/heavy vehicle estimating systems, unit identification and classifications, labor, time and parts sourcing, parts identification, repair procedures, terminology, advanced training resources, salvage buyer resources, total loss handling and more. 

10:00 am – 6:00 pm

NFIP Training – Craig Fowler

1:00 – 3:00 pm

Track 5 – Construction and Design Principles – Peter Sheehan, IADA

As part of the Advanced Automotive Damage Analysis track, this presentation will cover the differences in automotive design over the years, how these differences impact collision damage, unitized vs full-frame vehicles, what are crumple zones, design principles, the ways that parts attach together, and designs and characteristics of body panels.

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