2021 NACA CONVENTION TENTATIVE SCHEDULE*

 *The schedule is subject to change

Track 1: New Adjusters
Track 2: Seasoned Adjusters
Track 3: All Adjusters


 

SUNDAY, JANUARY 10, 2021

2:00 PM – 5:30 pm
Registration

4:00 – 5:00 PM
NACA 101 (new members)

5:30 - 7:30 PM
Welcome Reception 

MONDAY, JANUARY 11, 2021

7:30 AM – 5:00 PM
Registration

8:00 – 9:30 AM
General Session

9:30 AM – 5:30 PM
Exhibit Hall Open and Networking Break

10:00 AM – 12:00 PM
Track 1: Xactimate Mobile – Bruce Authement, Legion Claims

This interactive session will provide a detailed look at how mobile adjusting can be utilized by the adjuster to streamline the field estimating and back-office processes to present a professional and consistent estimate on all claims.

Track 2: Handling Liability Claims – George Burgee, Johns Eastern Company, Inc. (CE APPROVED)

This course will provide an overview of the terms associated with liability investigations and recommended procedures for completing a CGL investigation and will provide will an overview of the fundamentals for completing a liability investigation, including recorded statement fundamentals.

10:00 AM – 5:30 PM
Track 3: Adjusting from the Desk – Dana Taylor, Creative Adjusting Team (CE APPROVED)

The objective of this course will be to understand the importance of the role of desk adjusters, their duties, and how the field adjuster can become better working as a team with the desk examiner.

12:00 – 1:30 PM
Lunch & Learn – Sponsored by Pilot

1:30 – 3:30 PM
Track 1: New Adjuster Crash Course: Tips and Trick to Get Claims Now! – Larisa Paris, Eberl Claims Service

A crash course on getting noticed and getting work as a new adjuster. We’ll provide tips to prevent burnout and offer how-to’s for organizing and efficiently scheduling claims. You’ll be provided with tools of the trade to mainstream the claims process and increase your claim volume, as well as speed up you claims handling times.

Track 2: Diving into Swimming Pool Construction Defects and Failures – Erik Moore, EFI Global (CE APPROVED)

Examining the construction of popular inground pool types and the typical defects encountered, including failures of pool and repair protocols.

3:30 – 4:00 PM
Networking Break in Expo Hall

4:00 – 5:30 PM
Track 1: How to Make Contacts: Improving Your Investigation and Inspection Results – Angela Henderson, Learn to Adjust (CE APPROVED)

Making first contact with the insured provides a unique opportunity to gain insight into the cause of loss. This session will focus on tips for contacting the named insured, as well as an examination of interview techniques to obtain information that will strengthen the claim file.

Track 2: Repairs to Damaged Buildings: Pre-Damage vs. Code Upgrades – William Dery, PE, SE, The Vertex Companies, Inc. (CE APPROVED)

This course will unpack the often-confusing code upgrade requirements (by state) into simple flowcharts that can help guide the adjuster and consultants in estimating their scope of repairs needed when determining their reserves.

6:00 – 9:00 AM
Optional Group Activity (additional cost) - TBD 

TUESDAY, JANUARY 12, 2021

7:30 AM – 5:00 PM
Registration

8:00 AM – 5:30 PM
Exhibit Hall Open

8:00 – 10:00 AM
Track 1: Construction and What You Don’t See – Understanding How to Scope – Mark Willingham, General Adjuster

This course will take the adjuster through the complete construction of a simple to complex dwelling structure, examining footers and foundations, types of slabs, crawl spaces, and basements.  This will also include framing and discussing items hidden from view and how to know what to look for and expect behind the exterior finish.  

Framing items such as load bearing, creative design with barrel and multiple tray ceilings, complex trim packages and wainscoting, along with judges paneling to refinished trim will also be discussed.  You will see a house completed before your eyes with every component.  You will know how to properly identify and apply building methods and finish a structure.  Participants will learn the complex timetable and what goes into the construction of a dwelling.

Track 3: Engineering Considerations: Wind vs Water and Snow & Ice Failures – Erik Moore, EFI Global (CE APPROVED)

This course will examine wind- and wave-induced damage from storm events and separating the two, post-storm damage when the subject structure does not survive the event, and techniques used to separate damage. 

Also included in this course is a review of roof designs and design criteria used to determine snow design loads for roof structures, as well as examples of roofing failures due to snow/ice buildup, ice damming, and drainage issues.

8:00 AM – 12:30 PM
Track 2: Large Loss Claims Handling – John Havens, Academy of Insurance Adjusting (CE APPROVED)

This course provides an overview of the complexity of large loss handling and the importance of the claims investigation process to handle these claims successfully.  In this course, the Instructor will train the participants to investigate the claim more thoroughly “on the front end” to assist with the preparation of the settlement recommendations on large loss claim and will cover an in-depth review of the FNOL, policy, public reports, recorded statements, large loss damage assessment scoping, large loss estimate writing tips and settlement procedures.

10:00 – 10:30 AM
Networking Break in Expo Hall

10:30 AM – 12:30 PM
Track 1: So You Got Your First Claim: Understanding FNOL, Verifying Coverages, Claim Alerts – Victor Burgos, Academy of Insurance Adjusting (CE APPROVED)

This course provides training on the complete claims handing process for residential home claims handling, including the review of the FNOL, policy and coverage review, claims handling alerts, estimate review and revision, and settlement process.  Upon completion of this course, the participant should be equipped to handle a claim assignment “from cradle to grave” in the inside claims handling environment.

Track 3: Essential Safety Training for Adjusters: Personal Protective Equipment – Darren Foote, Remediation Training & Consulting    , and Jessika James, JMJ and Associates (CE APPROVED)

Microbial spores, carcinogenic residues, pathogenic viruses and bacteria...are you prepared to visit these contaminated losses? In this class the student will learn the essential skills on how to perform a site hazard assessment, choose appropriate personal protective equipment, and proper donning and doffing of basic protective gear.

12:30 – 2:00 PM

Lunch & Learn – Sponsored by CCMS & Associates

2:00 – 4:00 PM
Track 1: The Human Adjuster in a Virtual World – Joe LaFountaine, E.A. Renfroe & Company, Inc.

As the claims industry embraces technology – including automation and AI – at seemingly breakneck speed, many adjusters find themselves questioning their role in a digital claims world. This course will discuss the digital transformation happening in the industry and address what these changes mean for adjusters. You will see how RENFROE® is augmenting the capabilities of its skilled workforce with new technologies to provide the efficiency gains that carriers and their policyholders now demand, all while maintaining human interaction with the insured. If you're an adjuster wondering what the next generation of claims handling will look like, this very timely presentation is for you!

Track 3: Ethics for Insurance Adjusters – Brian Foote (CE APPROVED)

2:00 – 6:00 PM
Track 2: File Review Boot Camp – Marla Hansen, Academy of Insurance Adjusting (CE APPROVED)

This course provides an in-depth look at residential and commercial file reviewing. The Instructor will train the participants using the job aids and claims practices for different types of losses and different carriers, as well as discuss policy coverage review and the organization of the review process for a faster review without sacrificing quality of work will be a focus.  The Instructor will demonstrate how to write a revision request to maintain a solid team environment between the reviewer and the adjuster.

4:00 – 4:30 PM
Networking Break in Expo Hall

4:30 – 6:00 PM
Track 1: Adjuster Safety – Recognizing Danger After A Catastrophic Event – Erik Moore, EFI Global 

This session will discuss and explain the various hazards that could be encountered by insurance personnel after a catastrophic event has occurred and help them deal with items discussed in a professional and safe manner.

Track 3: Money Management for Adjusters – Doug Hubby, AIS

As adjusters we like to make money and spend it quickly.  This course is designed to give thought on money management and preparing for your future success as an adjuster.  We will discuss ideas for saving, planning, taxes and basic money management.

WEDNESDAY, JANUARY 13, 2021

7:30 AM - 5:00 PM

Registration

8:00 AM – 5:00 pm
Exhibit Hall Open

8:00 – 10:00 AM
Track 1: Adjuster Time Management – Joseph Griffith, JG Consulting

This session will deliver a unique approach for reducing redundancy.  Attendees will learn tools to deal with hectic schedules and ways to break habits to become more effective.  The session also delivers a proven approach for improving efficiency in their work process and personal life.  Effective time management delivers individuals more time to do more in life.   

8:00 AM – 12:30 PM
Track 3: IICRC: The Basics of Water Damage Restoration: What Every Adjuster Should Know - Darren Foote, Remediation Training & Consulting, and Jessika James, JMJ and Associates (CE APPROVED)

New to the scene? Don’t worry! This course will teach new adjusters the essential knowledge and skill sets on how to properly inspect a water damage site, what to expect from your service contractors, and how to review the file to verify appropriate restoration practices and equipment usage. At the end of the course a simple open-book 15-question exam will be offered to obtain the industry recognized IICRC BSWR Award of Achievement. The cost is $65.00 payable by credit card only. Upon completion of exam CEC’s will be available

8:00 AM – 6:00 PM
NFIP Training – Craig Fowler, CNC Catastrophe & National Claims (CE APPROVED)

10:00 – 10: 30 AM
Networking Break in Expo Hall

10:30 AM – 12:30 PM
Track 1: “OPA” Organize | Prioritize | Achieve – Joseph Griffith, JG Consulting

This session delivers a proven approach to organizing work and personal life.  Attendees will learn the art of getting organized, so they can be organized and achieve goals.  This original approach has allowed the presenter, a 30-year adjuster, to facilitate daily claims through managing a catastrophic event. Organizing life allows the individual to improve both work and personal life.  

12:30 – 2:00 PM
Lunch in Expo Hall

2:00 – 4:00 PM
Track 1: Take Back Your Nights: New Technology for Today’s Adjuster – Bruce Authement, Legion Claims

Technology can be seen in two different lights when it comes to adjusting: You can see it as “I am being pushed out of a job,” or “Look at how much more efficient I can be.” We will explore all the new technologies needed and available to help todays adjuster become more proficient in their claims handling during these new times.

2:00 – 6:00 PM
IICRC: The Basics of Fire Damage Restoration: What Every Adjuster Should Know - Darren Foote, Remediation Training & Consulting, and Jessika James, JMJ and Associates (CE APPROVED)

New to the scene? Don’t worry! This course will teach new adjusters the essential knowledge and skill sets on how to safely inspect a fire damage site, what to expect from your service contractors, and how to review the file to verify appropriate restoration practices and equipment usage. At the end of the course a simple open-book 15-question exam will be offered to obtain the industry recognized IICRC BSFR Award of Achievement. The cost is $65.00 payable by credit card only. Upon completion of exam CEC’s will be available

4:00 – 4:30 PM
Networking Break In Expo Hall

4:30 – 6:00 PM
Track 1: Xactimate: Contents Track – Scott Smith, Colonial Claims & Kelly Redd, Verisk/ Xactimate

This session will discuss how, through the use of ContentsTrack and XactContents, the cycle times are reduced and the Coverage C total cost is reduced.

Thursday, January 14, 2021

7:00 – 8:00 AM
Breakfast

8:00 – 10:00 AM
NACA Membership Meeting

10:30 AM – 5:30 PM
Training Sessions Hosted by IA Firms

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