2021 NACA CONVENTION SCHEDULE*

 *The schedule is subject to change

TRACK 1: NEW ADJUSTERS
TRACK 2: SEASONED ADJUSTERS
TRACK 3: ALL ADJUSTERS
TRACK 4: ALL ADJUSTERS

(CE's Approved in Texas, Oklahoma, Alabama, Georgia & Florida) 


SUNDAY, JANUARY 10, 2021

2:00 PM – 5:30 pm

Registration - Orlando Pre-Function 

Lanyards sponsored by Mid-America Catastrophe Services
MidAmCat
Bags sponsored by Wardlaw Claims Service, LLC
Wardlaw Claims Service & Risk Solutions

5:30 - 7:30 PM

Welcome Reception - The Promenade (outdoor event. A jacket or sweater is recommended)
             
         Welcome Reception sponsored by Eberl Claims Service, ALE Solutions, and Matterport
                           


MONDAY, JANUARY 11, 2021

7:00 AM – 5:00 PM
Registration - Orlando Pre-Function 

8:00 – 9:30 AM
Opening General Session - Orlando I & II

Featuring Keynote Speaker John McLaughlin, RYZE Claim Solutions - "Why do You Want to Be a Claims Adjuster?"

9:30 AM – 5:30 PM
Exhibit Hall Open and Refreshment Break - Orlando III-VI

10:00 AM – 12:00 PM
Track 1: Xactimate Mobile - Orange A/B

Presented by Bruce Authement, Legion Claims

This interactive session will provide a detailed look at how mobile adjusting can be utilized by the adjuster to streamline the field estimating and back-office processes to present a professional and consistent estimate on all claims.

Track 2: Handling Liability Claims – Orange D

Presented by George Burgee, Johns Eastern Company, Inc. (CE APPROVED)

This course will provide an overview of the terms associated with liability investigations and recommended procedures for completing a CGL investigation and will provide will an overview of the fundamentals for completing a liability investigation, including recorded statement fundamentals.

Track 3: Introduction to Desk Adjusting - Day 1 of 2 – Orange E/F

Presented by Dana Taylor, Creative Adjusting Team (CE APPROVED)

This class will introduce the adjuster in general with the roles of both the Field Adjuster and Desk Adjuster as well as provide a brief overview of different insurance policies, policy terms and endorsements.

10:00 am - 5:30 pm
Track 4: Crawford & Co Big Red Fire Certification- Day 1 of 2 - Florida A/B

Presented by Laurie Doucet

12:00 – 1:30 PM

Lunch & Learn – Orlando I & II

Sponsored by Pilot 

1:30 – 3:30 PM
Track 1: New Adjuster Crash Course: Tips and Trick to Get Claims Now!Orange A/B

Presented by Larisa Paris, Eberl Claims Service

A crash course on getting noticed and getting work as a new adjuster. We’ll provide tips to prevent burnout and offer how-to’s for organizing and efficiently scheduling claims. You’ll be provided with tools of the trade to mainstream the claims process and increase your claim volume, as well as speed up you claims handling times.

Track 2: Diving into Swimming Pool Construction Defects and Failures – Orange D

Presented by Erik Moore, EFI Global (CE APPROVED)

Examining the construction of popular inground pool types and the typical defects encountered, including failures of pool and repair protocols.

Track 3: Understanding Desk Adjusting - Part 1 – Orange E/F

Presented by Dana Taylor, Creative Adjusting Team (CE APPROVED)

This class will introduce the adjuster to specific information as to the expectation and duties of both the Desk Adjuster and Field Adjuster.

3:30 – 4:00 PM
Refreshment Break in Exhibit Hall - Orlando III-VI

4:00 – 5:30 PM
Track 1: How to Make Contacts: Improving Your Investigation and Inspection Results – Orange A/B

Presented by Angela Henderson, Learn to Adjust

Making first contact with the insured provides a unique opportunity to gain insight into the cause of loss. This session will focus on tips for contacting the named insured, as well as an examination of interview techniques to obtain information that will strengthen the claim file.

Track 2: Repairs to Damaged Buildings: Pre-Damage vs. Code Upgrades – Orange D

Presented by William Dery, PE, SE, The Vertex Companies, Inc. (CE APPROVED)

This course will unpack the often-confusing code upgrade requirements (by state) into simple flowcharts that can help guide the adjuster and consultants in estimating their scope of repairs needed when determining their reserves.

Track 3: Understanding Desk Adjusting - Part 2 – Orange E/F

Presented by Dana Taylor, Creative Adjusting Team (CE APPROVED)

This class will introduce the adjuster to the reports, policy coverage information and insured communications for the claim.


TUESDAY, JANUARY 12, 2021

7:30 AM – 5:00 PM
Registration - Orlando Pre-Function

8:00 AM – 5:30 PM
Exhibit Hall Open - Orlando III-VI

8:00 – 10:00 AM
Track 1: Tools of the Trade - "If the Only Tool You Have is a Hammer, Then it's Hard to Eat Spaghetti!" - Orange A/B

Presented by Mark Pfister

Whether you’re a newbie or seasoned adjuster, finding the right tools for the job is often half the battle.  Over the past decade or so, technology has changed the way we do our job.  One common trait among successful adjusters is their ability to adapt to new technology and use it to make their job easier, more efficient and safer. This presentation will provide you with the knowledge of the tools to make you and efficient and productive adjuster.

Track 2: Gotcha Covered: Commercial Claim Coverages - Orange D

Presented by Vicki Lighter, Legion Claims

This session will provide an overview of common commercial property coverage issues that can occur from various types of losses. Comparisons will be made between typical residential policies versus commercial policies. 

8:00 am - 12:30 pm 
Track 3: IICRC: The Basics of Fire Damage Restoration: What Every Adjuster Should Know - Orange E/F

Presented by Darren Foote, Remediation Training & Consulting (CE APPROVED)

New to the scene? Don’t worry! This course will teach new adjusters the essential knowledge and skill sets on how to safely inspect a fire damage site, what to expect from your service contractors, and how to review the file to verify appropriate restoration practices and equipment usage. 

8:00 am - 5:30 pm
Track 4: Crawford & Co Big Red Fire Certification - Day 2 of 2 - Florida A/B

Presented by Laurie Doucet

10:00 – 10:30 AM
Refreshment Break in Exhibit Hall - Orlando III-VI

10:30 AM – 12:30 PM
Track 1: Xactimate: Contents Track – Orange A/B

Presented by Scott Smith, Colonial Claims & Kelly Redd, Verisk/ Xactimate

This session will discuss how, through the use of ContentsTrack and XactContents, the cycle times are reduced and the Coverage C total cost is reduced.

Track 2: Private Market Flood vs NFIP - Orange D

Presented by Bettina Crosby, Legion Claims

The flood market is rapidly changing and there are now more options for homeowners when it comes to flood insurance. With this shift in policies, you need to be made aware of the differences between the NFIP and Private-Market Flood, and how it affects you as an adjuster.

12:30 – 2:00 PM
Lunch & Learn - Ethics and Good Faith Claims Handling - Why We Do What We Do!

Sponsored by CCMS & Associates
CCMS & Associates Logo

2:00 – 4:00 PM
Track 1: Engineering Considerations: Wind vs Water and Snow & Ice Failures – Orange A/B (2 pm - 4:30 pm)

Presented by Erik Moore, EFI Global (CE APPROVED)

This course will examine wind- and wave-induced damage from storm events and separating the two, post-storm damage when the subject structure does not survive the event, and techniques used to separate damage. 

Also included in this course is a review of roof designs and design criteria used to determine snow design loads for roof structures, as well as examples of roofing failures due to snow/ice buildup, ice damming, and drainage issues.

Track 2: Advanced Xactimate Mobile - Orange D

Presented by Bruce Authement, Legion Claims

This interactive session will provide a deep-dive into how Mobile Adjusting can be utilized by the adjuster to streamline the field estimating and back-office processes to present a professional and consistent estimate on each and every claim. Topics we will explore:

  • Utilizing Templates – We will explore the benefits of creating an estimate structure that can be used consistently on each claim to streamline your time in the field while improving your file quality.
  • Mobile Macros – We will explain the benefit of utilizing a “Mobile-Mini-Macro” in your workflow to allow for writing claims while onsite.

Track 3: Essential Safety Training for Adjusters: Personal Protective Equipment – Orange E/F

Presented by Darren Foote, Remediation Training & Consulting (CE APPROVED)

Microbial spores, carcinogenic residues, pathogenic viruses and bacteria...are you prepared to visit these contaminated losses? In this class the student will learn the essential skills on how to perform a site hazard assessment, choose appropriate personal protective equipment, and proper donning and doffing of basic protective gear.

4:00 – 5:30 PM
Open Time in Exhibit Hall with Refreshment Break - Orlando III-VI


WEDNESDAY, JANUARY 13, 2021

7:30 AM - 5:00 PM
Registration - Orlando Pre-Function

8:00 AM – 5:30 pm
Exhibit Hall Open - Orlando III-VI

8:00 – 10:00 AM
Track 1: Adjuster Time Management – Orange A/B

Presented by Joseph Griffith, JG Consulting

This session will deliver a unique approach for reducing redundancy.  Attendees will learn tools to deal with hectic schedules and ways to break habits to become more effective.  The session also delivers a proven approach for improving efficiency in their work process and personal life.  Effective time management delivers individuals more time to do more in life.   

Track 2: How to Handle Cluttered Claims - Orange D

Presented by Terry Sutton, Stephens Engineering (CE Approved)

This class explores the many faces of cluttered situations in claims handling with particular insight about hoarding disorder. These conditions can be disruptive in the claims handling process. Because most insureds are emotionally challenged with the trauma of an insurance loss it is important for adjusters to understand what they might expect in the process. Insight is given in best practices in dealing with these types of situations.

8:00 AM – 12:30 PM
Track 3: IICRC: The Basics of Water Damage Restoration: What Every Adjuster Should Know - Orange E/F

Presented by Darren Foote, Remediation Training & Consulting (CE APPROVED)

New to the scene? Don’t worry! This course will teach new adjusters the essential knowledge and skill sets on how to properly inspect a water damage site, what to expect from your service contractors, and how to review the file to verify appropriate restoration practices and equipment usage. At the end of the course a simple open-book 15-question exam will be offered to obtain the industry recognized IICRC BSWR Award of Achievement. The cost is $65.00 payable by credit card only. Upon completion of exam CEC’s will be available.

8:00 am - 5:30 pm
Track 4: Crawford & Co Big Red Auto Certification - Florida A/B

Presented by Laurie Doucet

10:00 – 10: 30 AM
Refreshment Break in Exhibit Hall - Orlando III-VI

10:30 AM – 12:30 PM
Track 1: “OPA” Organize | Prioritize | Achieve – Orange A/B

Presented by Joseph Griffith, JG Consulting

This session delivers a proven approach to organizing work and personal life.  Attendees will learn the art of getting organized, so they can be organized and achieve goals.  This original approach has allowed the presenter, a 30-year adjuster, to facilitate daily claims through managing a catastrophic event. Organizing life allows the individual to improve both work and personal life.  

Track 2: TBD – Orange D

12:30 – 2:00 PM
Lunch in Exhibit Hall - Orlando III-VI

2:00 – 4:00 PM
Track 1: Take Back Your Nights: New Technology for Today’s Adjuster – Orange A/B

Presented by Bruce Authement, Legion Claims

Technology can be seen in two different lights when it comes to adjusting: You can see it as “I am being pushed out of a job,” or “Look at how much more efficient I can be.” We will explore all the new technologies needed and available to help todays adjuster become more proficient in their claims handling during these new times.

Track 2: Ethics for Insurance Adjusters - Orange D

Presented by Brian Foote, BELFOR Property Restoration (CE APPROVED)

The class facilitates an understanding of the importance of sound ethical decisions in the insurance adjuster profession. Reliable insurance coverage is critical for the financial safety of households, businesses, and the overall economy. Insurance adjuster ethics is a major factor in maintaining confidence in the insurance system. With a focus on the big picture, this course covers the importance of general ethical guidelines and the motivations to be ethical, as well as specific ethical concerns for adjusters and claims settlement practices. The course includes an overview of the regulations that govern Insurance Professionals and the importance of keeping current on all laws and regulations.

Track 3: The 2021 Adjuster Playbook: How to Stand Out and Stay Busy

Presented by Matt Cronican, Field Pros Direct, and David Lubrano, Independent Adjuster - Orange E/F

Adjusters of all experience levels are always looking for ways to stand out in a sea of adjusters. With the new technology that came as a result of COVID and the 2020 CAT season, adjusters in 2021 will need to find new ways to get noticed. What skills are IA firms looking for? How can I make my resume get noticed? What if I’m not tech savvy?  2021 will be a time for adjusters to unlock new skills and step out of their comfort zone.  This will be an interactive session with attendee participation through polling and electronic quizzes. The presentation will be delivered via a PowerPoint by a presenter that represents adjusters and another that represents an IA firm.

4:00 – 5:30 PM
Open Time in Exhibit Hall - Orlando III-VI

5:30 - 7:00 PM
Closing Reception & Prizes in Exhibit Hall (must be present to win) - Orlando III-VI 

Sponsored by Crawford & Company and TSI Adjusters, Inc.
 and  

 


THURSDAY, JANUARY 14, 2021

7:30 – 9:00 AM
NACA Membership Meeting with Breakfast - Orange E-G

9:00 AM - 12:00 PM
SCA Appraisal - What is Appraisal? - Orange A/B

Presented by Jon Gironda and Nick Napier, SCA Appraisal Company

This class provides an introduction and overview into the world of Independent Auto Damage Appraisal for property adjusters who are considering expanding their scope of field services to include auto and specialty vehicle claims. 

9:00 AM – 6:00 PM
NFIP Adjuster Presentation – Orange D

Presented by Craig Fowler, CNC Catastrophe & National Claims (CE APPROVED)

This course is designed to assist adjusters with reviewing sections of the NFIP Claims Manual and understanding of some of the coverage interpretations. This course will provide an understanding of the current claims practices, covering recent changes, to provide consistency and uniformity. It will provide guidance on understanding FEMA’s expectations in the claims handling process and quality assurance. This course serves as an annual NFIP Claims Presentation needed to maintain active status within the program. 

1:00 - 3:00 PM
Simsol Training - Orange A/B

Presented by Danny Sutliff, Simsol

 

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